Black and gold logo for Black Golf with stylized text and a golf hole with a flag in the center.

B L O C K G O L F

INFRACTION POLICY

Our technology, our statement.

Block Golf Infractions Policy

BCustomers and their guests are expected to follow all Block Golf policies, facility rules, safety requirements, and posted instructions.

The reservation holder is responsible for their reservation and for the conduct of everyone in their group.

Violations may result in the charges listed below, ending a reservation without refund, suspension or termination of account access, removal from the facility, or restriction from future use of Block Golf.

Block Golf may charge applicable infraction fees and other costs to the payment method associated with the reservation holder's account.

Infraction

Overstay

Use of an Unreserved Bay

Exceeding Capacity

$10 fee and group may be required to reduce its size, reserve additional space, or leave

Excess Cleaning Required

Up to $100, depending on the cleaning required

Pet Mess

Up to $100 cleaning fee

Unpaid Products or Merchandise

Full retail price of the unpaid item(s) + $10 fee

Missing Block Golf Equipment

Full replacement cost of the missing equipment + $10 fee

Damage to Golf Equipment

Actual reasonable repair or replacement cost

Damage to Trackman or Simulator Equipment

Actual reasonable inspection, service, repair, or replacement cost

Damage to Facility, Furniture or Other Property

Moving, Disconnecting, Altering or Tampering with Equipment

Smoking or Vaping

Unauthorized Alcohol or Drug Use

Unsafe, Disruptive, Threatening or Inappropriate Conduct

Unattended Children

Other Policy Violations

Charge / Consequence

Applicable rate for the additional time used + $10 overstay fee

Applicable rate for the additional bay/time used + $10 fee

Actual reasonable repair or replacement cost

Up to $100, plus the actual cost of inspection, repair, replacement, or restoration resulting from the violation. 

Intentional disabling or obstruction of security equipment may also result in suspension or termination of access

Up to $100, plus any cleaning or damage costs

Up to $100; reservation may also be ended without refund

Up to $100; reservation may also be ended without refund and access may be suspended or terminated

Up to $100 for repeated or serious violations; reservation may be ended if the situation creates a safety risk

Up to $100, plus actual costs resulting from the violation when applicable

Property & Equipment Damage

Customers are responsible for damage caused by misuse, negligence, intentional conduct, or failure to follow Block Golf policies and safety rules.

This includes damage to:

  • Trackman and simulator equipment

  • Simulator screens and enclosures

  • Projectors, monitors, computers, cameras, sensors, and electronics

  • Hitting mats and golf equipment

  • Furniture and fixtures

  • Doors and access-control equipment

  • Lockers

  • Signage, décor, and other facility property

For damage-related infractions, the reservation holder may be charged the reasonable cost of inspection, service, repair, replacement, installation, or other work necessary to restore the property.

Normal wear and tear resulting from proper use is not considered an infraction.

Responsibility for Charges

The reservation holder is responsible for applicable charges resulting from their own actions or the actions of their guests.

When the exact cost of damage, repair, replacement, or service cannot be determined immediately, Block Golf may assess the charge after the incident has been reviewed and the applicable costs have been determined.

Infraction fees are separate from costs incurred as a direct result of the violation. For example, an applicable infraction fee does not replace responsibility for repair, replacement, cleaning, additional reservation time, or other costs resulting from the incident.

Repeated or Serious Infractions

Depending on the nature, severity, and frequency of an infraction, Block Golf may:

  • Issue a warning

  • End a reservation without refund

  • Temporarily suspend booking or facility access

  • Cancel a membership or account

  • Permanently restrict an individual from Block Golf facilities

Serious safety violations, intentional property damage, theft, threatening behavior, or other significant misconduct may result in immediate suspension or termination without a prior warning.

Other Infractions

Not every possible violation can be specifically listed.

Violations of Block Golf policies that result in additional costs, property damage, safety concerns, significant disruption, or misuse of the facility may result in an infraction fee of up to $100, plus any reasonable costs resulting from the violation.