HOUSE POLICies

BLOCK GOLF House Policies

“Block Rules”

Block Golf is designed to provide a safe, enjoyable, and respectful environment for everyone using our spaces.

All customers and guests are expected to use the facility, golf simulators, equipment, furniture, and other property responsibly and to follow these policies and any instructions posted at the location.

The person who books the reservation is responsible for their reservation and for making sure everyone in their group follows Block Golf policies.

Reservations & Facility Use

• Customers may only use the bay or bays included in their reservation.

• Play must end at the scheduled reservation end time.

• Customers must leave the bay promptly at the end of their reservation so it is available for the next group.

• Additional time may be booked if available.

• Groups may not exceed the maximum number of people permitted for the reserved space.

• Customers and guests may not enter or use another group's reserved bay without permission.

Golf & Simulator Safety

Golf clubs and balls can cause serious injury or property damage if used improperly. Customers and guests must follow all safety instructions and use reasonable care while playing.

Safe Swing Area

• Only one person may be in the hitting area and swinging a club at a time.

• Other players and guests must remain a safe distance from the person swinging.

• Practice swings may only be taken within the designated hitting area.

• Clubs may not be swung in hallways, common areas, seating areas, or other areas not intended for golf play.

Golf Balls

• Golf balls may only be hit from the designated hitting area and toward the simulator screen.

• Balls may not be intentionally hit toward walls, ceilings, doors, windows, equipment, other bays, or people.

• Golf balls may not be thrown or used for anything other than their intended purpose.

• Damaged golf balls or other balls that could damage simulator equipment may not be used.

Golf Clubs

• Golf clubs must be used only for their intended purpose.

• Clubs may not be thrown, slammed, struck against walls, furniture, or equipment, or otherwise used recklessly.

Trackman & Simulator Equipment

Trackman technology and all other simulator equipment must be used only as intended.

Customers may not:

• Move, unplug, disconnect, reposition, strike, cover, or tamper with Trackman equipment or other simulator components.

• Move or adjust projectors, monitors, computers, cameras, sensors, cables, screens, control panels, or other installed equipment.

• Change system settings beyond normal customer-facing controls.

• Attempt to repair, reset, troubleshoot, or physically adjust equipment unless instructed to do so by Block Golf support.

• Install software, connect unauthorized devices, or access administrative or restricted system functions.

• Remove Block Golf equipment from its assigned bay or from the facility.

If equipment is not working properly, customers should contact Block Golf support rather than attempting to repair or adjust it themselves.

Facility & Property

Customers and guests must use Block Golf property responsibly.

• Furniture, fixtures, electronics, simulator equipment, signage, décor, and other property may not be damaged, removed, altered, or used improperly.

• Equipment and furniture should not be moved unless specifically intended for customer adjustment or permitted by Block Golf.

• Customers should promptly report damaged equipment, spills, or other conditions that could create a safety hazard or cause further damage.

• Normal wear and tear resulting from proper use is expected and is not considered misuse.

Cameras, Video & Facility Monitoring

Block Golf facilities may use video cameras and other monitoring systems for safety, security, facility operations, loss prevention, and investigation of incidents or policy violations.

Golf bays may also include cameras or video technology used for swing analysis, replay, or other features of the golf simulator experience.

• Customers and guests should be aware that they may be captured on video while using Block Golf facilities.

• Security and monitoring cameras may operate at any time, including when the facility is not staffed.

• Cameras and monitoring equipment may not be covered, blocked, moved, disconnected, disabled, damaged, or otherwise tampered with.

• Replay and swing-analysis features should be used only as intended.

• Video or monitoring footage may be reviewed when reasonably necessary for safety, security, operational, customer-support, or incident-investigation purposes.

• Cameras will not be installed in areas where individuals have a reasonable expectation of privacy, such as restrooms.

Food & Beverages

• Food and beverages must be kept away from computers, Trackman equipment, monitors, hitting areas, and other sensitive equipment.

• Customers are responsible for cleaning up after themselves and their guests.

• Significant spills should be reported promptly so they can be addressed before causing damage or creating a safety hazard.

Alcohol, Smoking & Drugs

• Smoking, vaping, and illegal drug use are prohibited inside Block Golf facilities.

• Alcohol may only be consumed where expressly permitted and in accordance with applicable law and location-specific rules.

• Customers whose alcohol or substance use creates a safety concern or disrupts others may be required to stop playing or leave the facility.

Conduct

Customers and guests must behave in a manner that does not create a safety risk, damage property, or unreasonably interfere with other customers.

The following are not permitted:

• Fighting, threats, or intimidation

• Harassment or inappropriate physical contact

• Reckless use of golf clubs, balls, or other equipment

• Excessive or unreasonable noise

• Interfering with another group's reservation

• Intentional or reckless damage to property

• Theft or removal of unpaid merchandise or Block Golf property

• Refusing to follow reasonable safety or emergency instructions

Children

Children must be appropriately supervised while at Block Golf. The supervising adult is responsible for ensuring that children:

• Remain a safe distance from anyone swinging a golf club.

• Do not wander through the facility unattended.

• Do not enter other customers' bays.

• Follow all facility and simulator safety rules.

Pets

For the safety of your pets and other guests, pets are not allowed inside Block Golf facilities, except for service animals as required by applicable law.

• Service animals must remain under the handler's control at all times and may not interfere with play or create a safety risk.

• Handlers are responsible for cleaning up after their service animals and for any damage caused by them.

• Block Golf will accommodate service animals in accordance with applicable laws.

Emergencies

Customers must follow reasonable instructions from Block Golf personnel, building personnel, emergency responders, or law enforcement during an emergency or safety incident.

Emergency exits, fire equipment, security equipment, cameras, access controls, and other safety systems may not be blocked, disabled, tampered with, or misused.

Responsibility for Guests

The reservation holder is responsible for making sure everyone in their group follows Block Golf policies.

Damage, additional charges, or other consequences resulting from a guest's actions may be applied to the reservation holder's account.

Violations of these House Policies may result in charges or other action in accordance with the Block Golf Infractions Policy.